Microsoft has released its first major, large-scale analysis of how people around the world are using Copilot, its AI assistant that is integrated across Windows, Bing, Microsoft 365, and mobile apps.
The report, based on 37.5 million anonymized conversations collected between January and September 2025, provides the clearest picture so far of what people truly want from generative AI.
The findings paint a surprising, emotional, and sometimes concerning picture of how deeply people are already relying on AI—far beyond task automation or professional productivity.
According to the Copilot Usage Report 2025, users increasingly turned to the chatbot for highly personal topics, including health concerns, relationship struggles, mental well-being, and major life decisions.
The study is being described by Microsoft as “the industry’s largest chatbot usage study to date,” and it arrives at a critical moment.
AI assistants are rapidly becoming part of daily life, and the way humans interact with them is shifting from functional queries toward emotional support and personal problem-solving.
Microsoft’s findings raise important questions:
Why are people seeking comfort, reassurance, or sensitive guidance from AI tools? How should tech companies respond as AI becomes an informal counselor? And what safeguards need to be in place as people rely on AI for decisions that may affect long-term health, family life, finances, and relationships?
This expanded report explores the study’s detailed findings, user behavior patterns, expert commentary, Microsoft’s safety stance, and what this may mean for the future of AI assistants.
When Microsoft originally launched Copilot, its primary purpose was clear: help people work faster, write better, analyze data, generate code, and complete everyday tasks with less effort.
But the Copilot Usage Report 2025 tells a very different story.
Microsoft found that health-related topics were the No. 1 driver of conversations across all hours of the day, especially among mobile users. These included:
According to the report, this trend was consistent globally, and it grew stronger month by month.
This suggests that people see Copilot—and AI in general—as a judgment-free, always-available listener. Unlike human friends or family, AI does not react emotionally, does not criticize, and is available 24/7.
One of the most notable patterns in the report was a massive spike in relationship-themed conversations during February 2025, especially around Valentine’s Day. Users asked Copilot questions about:
It reflects a key psychological insight: when facing personal emotional dilemmas, people increasingly turn to AI for neutral advice, reassurance, or simply someone to “talk to,” even if that someone is an algorithm.
Also read about: GitHub Copilot Embedding Model 2025 Enhances Code Search
The study highlights a major difference in the type of queries asked on mobile devices versus desktops.
Desktop users mostly used Copilot for structured, task-based purposes. Common themes included:
In fact, Microsoft found 20 different topic-intent combinations ranking at the top throughout the year among desktop users. This diversity suggests that people use desktop Copilot to solve practical problems and complete time-sensitive work.
Observations from the report:
“A desktop agent should maximize information density and task execution,” Microsoft researchers explained.
In simpler terms, when people sit down at a computer, they are in “work mode,” and they expect precise, efficient, high-quality answers from Copilot.
Mobile use was very different. Users treated Copilot much more like:
Microsoft found only 11 topic-intent combinations reached the top ten on mobile all year, meaning mobile users consistently engage in fewer, more emotionally driven categories.
According to Microsoft:
“A mobile agent may focus on empathy, conciseness, and personalized advice.”
This highlights a major evolution: on phones, AI is becoming a companion, not just a tool.
Microsoft’s report also breaks down what topics people ask about depending on the time of day.
After midnight, discussions shift heavily toward:
This pattern is similar to human confessions: late at night, people feel more vulnerable and introspective. For many, Copilot becomes a safe and silent place to express those feelings.
During peak travel hours, people ask for help with:
This reflects real-life routines: morning is for organization and planning.
The study notes that during early 2025, programming conversations were the most common weekday queries. This matches Copilot’s strengths and the rise of AI-assisted coding tools across the industry.
Toward the end of the year, questions shifted toward topics like:
Users appear increasingly interested in understanding the world around them—not just completing tasks.
Also read about: GitHub Copilot Update: Claude Sonnet 4.5 Added in 2025
The biggest concern raised by the study is about safety and mental health. When millions of people turn to an AI assistant for emotional guidance, companies must navigate new responsibilities.
Sarah Bird, Microsoft’s Chief Product Officer for Responsible AI, told Axios:
“There is significant potential here, but it is crucial to consider the necessary controls and safeguards.”
She emphasized that emotional support is extremely nuanced:
Health, relationships, and major life decisions are topics that require nuance, empathy, and accurate understanding. AI can offer general guidance, but:
Microsoft acknowledges that the line between harmless help and harmful guidance can be thin.
Given the sensitivity of the topics in the report, many people are naturally concerned about privacy. Microsoft clarified its methodology:
Microsoft wanted to ensure the study did not violate user trust.
This study reflects more than just technology usage—it reflects changing human behavior and emotional needs in a digital era.
Here are deeper insights:
Not everyone has access to emotional support systems. AI offers:
People may simply find it easier to “talk” to AI than to friends or family.
AI provides guidance without emotional reaction or bias. For many, that neutrality feels safer.
Health and relationship spikes indicate that modern life is extremely stressful. People need reassurance, guidance, and emotional relief.
Not necessarily a friend—but a consistent presence in people’s routines.
Modern users don’t just want answers. They want answers shaped to their needs, feelings, schedules, and situations.
Microsoft’s findings will influence:
This shift may redefine what “AI assistance” means in the next decade.
The release of this report is not just academic—it is strategic.
Microsoft, OpenAI, Google, Meta, and Anthropic are competing intensely to:
The winner in this race is not the app with the most features—it is the assistant people rely on the most.
Microsoft’s study signals:
This data gives Microsoft a major advantage in improving Copilot faster and more accurately.
Based on Microsoft’s findings, here are the likely future changes:
AI tools will need to better understand:
Expect more empathetic response modes and adaptive communication styles.
AI assistants will require:
Users will expect AI that feels unique to them:
Not just for productivity—but for:
Since emotional and conversational usage is highest on mobile, companies will invest more in smartphone AI behavior.
Just like search engines became habits, AI assistants will become part of:
As AI becomes a deeper part of people’s lives, society will need to think about:
Microsoft’s Copilot Usage Report reveals a clear truth:
AI assistants are becoming more than tools—they are becoming part of people’s emotional and daily lives.
People trust these assistants for:
This is both an opportunity and a challenge.
Microsoft’s study shows that while AI can assist, guide, and support people in new ways, it must evolve responsibly—with empathy, safety, and strong guardrails.
As the AI world becomes more competitive, the company that creates the safest, most emotionally aware, and most reliable assistant may shape the future of human-AI interaction.
We are entering an era where AI will not just help us work—it will help us think, decide, and navigate our lives.
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