The Axis Bank Credit Card support team is among very few banks that are highly active on social media. You approach them on Twitter or Facebook, then will revert you back promptly.
The best way to get your query resolved is by writing them a detailed email and post regarding your query on social media channels.
You can also call on their customer care number but keep in mind that Axis bank customer care numbers are not toll-free.
Table of Contents
| 1860 419 5555 | 1860 500 5555 | 022 67987700 |
Local charges apply.
You can check Axis Bank’s credit card-related information by sending a simple SMS to 56161600 or +918691000002.
| Request Type | SMS Format |
| Customer ID for Axis Bank Credit Card | CUSTIDCC <last 4 digits of your Axis Bank Credit Card> |
| Credit Card activation | ACA |
| Credit Card payment | CCP |
| Credit Card balance | CARDBAL |
| Credit card available balance limit | AVAILBAL |
| Locate the nearest ATM | ATM <Pincode> |
| Update registered email ID | UPDATEM <valid Email ID> |
| Download Mobile App | MBANK |
You can reach out to Axis Bank credit card customer care at creditcards@axisbank.com.
You send your written complaint to the address below
Axis House,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai,
Maharashtra 400025
You can approach Axis Bank credit card customer care via Twitter. You can expect a quick response from the team if you post any query or complaint.
Do mention your escalation id or complaint number while mentioning the complaint. Don’t post your personal details or credit card details in the tweet.
Check out – RBL bank customer care number
Axis Bank customer support is also very active on Facebook. You can create a post on their Facebook page, the team will revert you quickly.
They will also track your query and revert you to your post. You can even reply to any of their posts and they will get you back.
Also read – HDFC Credit Card Customer Care Number
If you don’t get any satisfactory response from customer care support, you can escalate your issue to Nodal Officer in the following ways –
You can email at nodal.officer@axisbank.com
Post
Nodal Officer, Grievance Redressal, Axis Bank Ltd,
NPC 1, 5th Floor, Gigaplex, Plot No. 1 I.T. 5, MIDC,
Airoli Knowledge Park,
Airoli, Navi Mumbai,
Maharashtra – 400 708
You can also contact your nearest city Nodal officer. Check out the City-wise Axis Bank Nodal Officer Contact Details below.
| City | Area(s) of Operation | Nodal Officer Address | Contact |
| Ahmedabad | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Axis Bank Ltd., 3rd floor, Shivalik – Ishaan,Nr. CN Vidyalaya,Ambawadi, Ahmedabad, Gujarat 380 006 | 079 4022 5106 circlenodalofficer.gujaratwest@axisbank.com |
| Bengaluru | Karnataka | Axis Bank Ltd., No. 8, Nitesh Times Square, 2nd Floor, MG Road, Opp. Adiga’s Hotel, Bangalore,Karnataka 560 001 | 080 6804 7212 circlenodalofficer.bangalore@axisbank.com |
| Bhopal | Madhya Pradesh | Axis Bank Ltd., Bhopal Circle Office, The Infinity, 2nd Floor, MP Nagar, Zone-II, Bhopal, Madhya Pradesh 462 011 | 0755 4097 920 circlenodalofficer.bhopal@axisbank.com |
| Bhubaneswar | Odisha | Axis Bank Ltd., Bhubaneswar Circle Office, Plot No. 1, Ground Floor, Nandighosh Estates, Bapuji Nagar, Bhubaneswar,Odisha 751 009 | 0674 2598 912 circlenodalofficer.bhubaneshwar@axisbank.com |
| Chandigarh | Himachal Pradesh, Punjab, Union Territory of Chandigarh and three districts of Haryana (Panchkula, Ambala, and Yamuna Nagar) | Axis Bank Ltd., Plot 149, 1st Floor, Industrial Area Phase 1, Chandigarh 160 002 | 0161 5030 621 circlenodalofficer.punjab@axisbank.com |
| Chennai | Tamil Nadu, Union Territories of Puducherry (except Mahe region) and Andaman and Nicobar Islands | Axis Bank Ltd., Chennai Circle Office, 2nd Floor, No. 3, Club House Road, Chennai,Tamil Nadu 600 002 | 044 6137 2067 circlenodalofficer.chennai@axisbank.com |
| Dehradun | Uttarakhand and seven districts of Uttar Pradesh (Saharanpur, Shamli {Prabudh Nagar}, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) | Axis Bank Ltd., Dehradun Circle Office, 2nd Floor, NCR Plaza, New Cantonment Road, Hathibarkala, Dehradun, Uttarakhand 248 001 | 0135 6679 991 circlenodalofficer.dehradun@axisbank.com |
| Delhi | North, North-West, West, South-West, New Delhi, and Southern districts of Delhi | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, Uttar Pradesh 201 304 | 0120 6210 005 circlenodalofficer.delhi1@axisbank.com |
| Delhi II (Haryana, NCR) | Haryana (except Panchkula, Yamuna Nagar, and Ambala districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Axis Bank Ltd., 3rd Floor, SCO 29, Sector 14, Gurugram, Haryana 122 001 | 0124 4750 844 circlenodalofficer.delhi2@axisbank.com |
| Delhi III | North-East, Central, Shahdara, East, and South-East districts of Delhi | Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, Uttar Pradesh 201 304 | 0120 6210 005 circlenodalofficer.delhi1@axisbank.com |
| Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura | Axis Bank Ltd., Circle Office, Chibber House, 3rd Floor, GS Road, Guwahati,Assam 781 005 | 0361 2340 054 circlenodalofficer.northeast@axisbank.com |
| Hyderabad | Andhra Pradesh and Telangana | Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3,Road No. 1, Banjara Hills,Hyderabad 500 034 | 040 4747 6602 circlenodalofficer.hyderabad@axisbank.com |
| Jaipur | Rajasthan | Axis Bank Ltd., Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur, Rajasthan 302 006 | 0141 4076 752 circlenodalofficer.jaipur@axisbank.com |
| Jammu | Jammu and Kashmir | Axis Bank Ltd., S.C.O. 390, Sector 20, Urban Estate, Panchkula, Haryana 134 112 | 0172 4341 002 circlenodalofficer.panchkula@axisbank.com |
| Kanpur | Uttar Pradesh (excluding the districts of Saharanpur, Shamli {Prabudh Nagar}, Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha | Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow, Uttar Pradesh 226 010 | 0522 2390 652 circlenodalofficer.lucknow@axisbank.com |
| Kolkata | West Bengal and Sikkim | Axis Bank Ltd., 5, Shakespeare Sarani, Kolkata Circle Office, Kolkata, West Bengal 700 071 | 033 2282 0210 circlenodalofficer.kolkata@axisbank.com |
| Mumbai I | Districts of Mumbai, Mumbai Suburban, and Thane | Axis Bank Ltd, 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion-Trombay Road, Chembur (East), Mumbai, Maharashtra 400 071 | 022 4505 1296 circlenodalofficer.mumbai@axisbank.com |
| Mumbai II | Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) and Goa | Axis Bank Ltd, 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion-Trombay Road, Chembur (East), Mumbai, Maharashtra 400 071 | 022 4505 1296 circlenodalofficer.mumbai@axisbank.com |
| Patna | Bihar | Axis Bank Ltd., Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna, Bihar 800 013 | 0612 2271 041 circlenodalofficer.patna@axisbank.com |
| Raipur | Chattisgarh | Axis Bank Ltd., Raipur Circle Office, 2nd Floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh 492 001 | 0771 4002 084 circlenodalofficer.raipur@axisbank.com |
| Ranchi | Jharkhand | Axis Bank Ltd., Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna, Bihar 800 013 | 0612 2271 041 circlenodalofficer.patna@axisbank.com |
| Thiruvananthapuram | Kerala and Union Territories of Lakshadweep and Puducherry (only Mahe region) | Axis Bank Ltd., Circle Office, 5th Floor, Chicago Plaza, Rajaji Road, Kochi, Kerala 682 035 | 0484 4422 089 circlenodalofficer.kerala@axisbank.com |
You may also need – ICICI credit card customer care number
If you don’t get any satisfactory resolution from the nodal officer, you can further escalate your complaint to Nodal Officer in the following ways –
You can email the principal nodal officer at pno@axisbank.com
Post
Executive Vice President,
2nd floor, The Ruby,
9, Senapati Bapat Marg,
Dadar, Mumbai,
Maharashtra 400 028
Check out – SBI Credit Card Customer Care Number
Axis bank credit card customer support is the most efficient among other competitors. The best option to reach out customer care quickly is to submit your query through “Email us” option available in your mobile app or via netbanking.
You can also tweet to Axis Bank Support Twitter handle or Axis Bank Fb page with your complaint id or ticket number that will help you get a prompt response.
You can call on 1860 419 5555 or 1860 500 5555 to get the credit card balance.
Or you can Send SMS CARDBAL to 56161600 from your registered mobile number to get credit card balance details in SMS.
You can contact customer care executive via phone using below numbers
| 1860 419 5555 | 1860 500 5555 | 022 67987700 |
You can also email them at creditcards@axisbank.com.
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