RBL bank has set up 2 types of customer support
- Regular credit card holder
- Supercard holder
You get different types of RBL customer care numbers depending on your credit card type. Let’s discuss that in the next section.
The RBL Credit Card support team is very active on Twitter. You can also tweet to their Twitter handle with a ticket number if you don’t get any satisfactory resolution. They will track your application and revert back to you.
RBL Credit Card Customer Care Number
1800 121 9050 or +91 22 6232 7777
You can call on this toll free number shared above. Apart from that, RBL Bank also provides dedicated customer care number for Super Card Holders –
| Super cardholders | +91 22 7119 0900 |
Check out – HDFC customer care number
RBL Credit Card Customer Care Number For SMS
#1. SMS Service
| Service | Message Format | RBL Credit Card Customer Care Number |
| RBL Bank Credit Card Balance Enquiry | BAL<space>Customer ID | +91 9223366333 |
| Temporarily Block RBL Credit Card | TBLOCK <last four digits of your credit card number> | +91 9223366333 |
| Unblock RBL Bank Credit Card | UBLOCK <last four digits of your credit card number> | +91 9223366333 |
| Permanently Block RBL Bank Credit Card | BLOCK <last four digits of your credit card number> | +91 9223366333 |
#2. USSD Service
You can also use the USSD service to retrieve information regarding your RBL Bank credit card balance information.
USSD service is used by dialing a certain number from your mobile phone.
To avail of the service, follow the steps mentioned below-
- Dial *99*79*1# from the registered mobile number
- Enter the last four digits of your RBL credit card when prompted
- An SMS with the balance information will be sent to said customer
Also read – ICICI credit card customer care details
RBL Credit Card Customer Care Email
RBL Bank provides 2 types of customer care email addresses
- Regular credit cardholders – [email protected]
- Super cardholders – [email protected]
RBL Credit Card Customer Care Postal Address
You can reach out to RBL credit card customer care at the address given below.
RBL Bank Ltd.
One Indiabulls Centre, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
Phone no. – 91 22 4302 0600.
Fax no. – 91 22 4302 0520.
RBL Credit Card Customer Care Social Media
#1. RBL Bank Cares Twitter
RBL Bank support staff is highly active on Twitter. You can expect a quick response from the team if you post any query or complaint.
Do mention your escalation id or complaint number while mentioning the complaint. Don’t post your personal details or credit card details in the tweet.
You might be interested – how to contact Axis credit card customer care
#2. RBL Bank Facebook
You can create a post regarding your query with a ticket number for assistance. However, RBL support staff is not as active on Facebook as they are on Twitter.
I didn’t find any response from the RBL support team on the Facebook page.
RBL Credit Card Grievance Redressal
#1. Head of Credit Card Services of RBL Bank
If you are not satisfied with the RBL credit card customer service resolution, you can reach out to the head of credit card services within 10 days of your complaint.
Postal address
Head – Cards Services
RBL Bank Limited Cards Operating Centre – COC
JMD Megapolis, Unit No 306-311 – 3rd Floor
Sohna Road, Sector 48, Gurgaon,
Haryana 122018.
#2. RBL Bank Nodal Officer
If you are not satisfied with the RBL credit card services head, you can approach the Nodal Officer within 10 days of your complaint.
Call
You can call the RBL Bank Nodal officer on +91 22 71432700.
You can also reach out RBL Bank Nodal officer at [email protected]
Post
You can even send a written complaint to the Nodal Officer and send it to the following address.
Mr. Saurabh Gaur,
RBL Bank Limited Cards Operating Centre – COC,
JMD Megapolis, Unit No 306-311 – 3rd Floor
Sohna Road, Sector 48, Gurgaon,
Haryana 122018
Check out – SBI Credit Card Customer Care Number Guide
FAQs
#1. How do I register a complaint regarding the RBL credit card?
You can contact the RBL credit card customer care contact number (+91 22 62327777) or toll-free number (1800 121 9050) to raise any credit card complaint.
#2. Should I call customer care in case of EMI foreclosure?
Yes. You can contact customer care for EMI foreclosure but you have to 3% foreclosure fee.
#3. What is the procedure to block the credit card in case it is stolen?
You can contact the RBL credit card customer care contact number (+91 22 62327777) or toll-free number (1800 121 9050) to block the stolen or lost credit card.
#4. How can I avail the Emergency Advance feature on my RBL Bank SuperCard?
You can avail of 28% of the credit limit as a personal loan. You can also convert the availed loan into 3 No Cost EMIs.
You can contact RBL credit card customer service on 022-71190900/1800 121 9050 to avail of the feature.
#5. Can I call customer care to know my credit card number?
Yes. You can call customer care on 022 6232 7777 or 1800 121 9050 to know your credit card number.
