Schemaninja logo


5 Ways To Go The Extra Mile With Your Etsy Customer Service

Affiliate disclosure: In full transparency – some of the links on our website are affiliate links, if you use them to make a purchase we will earn a commission at no additional cost for you (none whatsoever!).

As an Etsy seller, you know that providing great customer service is key to success. But what are the best ways to go the extra mile for your customers? Here are some tips to help you provide exemplary service and build lasting relationships with your buyers.

What does it mean to provide excellent customer service on Etsy?


What does it mean to provide excellent customer service on Etsy?

It means going above and beyond for your customers, making sure they are happy with their purchase and their experience. This includes responding quickly to questions and concerns and being helpful and friendly.

It’s important to remember that when someone buys something from your Etsy shop, they are entrusting you with their money and with their satisfaction. So always do your best to exceed their expectations!

  • Show empathy

When a customer reaches out to you with a question or concern, it’s important to show them that you empathize with their situation. A little bit of empathy can go a long way in making the customer feel heard and understood.

Here are a few ways to show empathy when communicating with your Etsy customers:

Use phrases like “I’m sorry” and “I understand how you feel”

When a customer is upset, they want to feel like you understand what they’re going through. Phrases like “I’m sorry” and “I understand how you feel” communicate that you sympathize with their situation.

Don’t rush the customer

When a customer is upset, they often just want to be heard. Take the time to listen to their concerns and answer their questions fully. Rushing the customer will only make them feel more frustrated and unheard.

Avoid using negative language

Using negative language (e.g., “you shouldn’t have done that”) will only make the customer feel defensive and less likely to listen to your suggestions. Try to phrase your responses in a positive way (e.g., “next time, you could try…”).

Acknowledge the customer’s feelings

Acknowledging the customer’s feelings shows that you are taking their concerns seriously. For example, if a customer is angry because their order was late, you could say something like, “I can understand how frustrating it must be when your order arrives later than expected.”

This will help build a positive relationship with the customer and make them more likely to come back in the future.

  • Offer suggestions

Image Credits:

When a customer has a question or issue with their order, it’s important to go the extra mile to resolve the problem as quickly as possible. Here are some suggestions for how to do just that:

Offer help and support right from the start.

When a customer first contacts you, be sure to answer any questions they have and provide assistance in whatever way you can. This will help to ensure that they have a positive experience with your shop from the beginning.

Respond promptly to inquiries.

Make sure to respond to customer inquiries as quickly as possible – ideally within 24 hours. This shows that you’re invested in helping them and that you care about their satisfaction.

Take the time to understand the issue.

It’s important to take the time to understand the issue before trying to resolve it. This way, you can be sure to address the problem properly and provide the best possible solution for the customer.

Go above and beyond when resolving issues.

Sometimes, it may be necessary to go above and beyond in order to resolve an issue for a customer. Whether that means issuing a refund, sending a replacement item, or taking other steps to make them happy, always do what you can to ensure they’re satisfied.

Thank customers for their feedback.

Thanking customers for their feedback is a great way to show that you appreciate their business and value their opinion. It also helps build trust and strengthens relationships with your customers.

  • Ask for feedback


As an Etsy seller, it’s important to always go the extra mile with your customer service. This includes actively asking for feedback from your customers.

There are a few different ways you can go about doing this. One way is to send an email after a purchase is made, thanking the customer for their business and asking them to take a few minutes to fill out a brief survey.

Another way to ask for feedback is to include a link to a survey on your Etsy shop’s “thank you” page. This page appears after a purchase is made and the customer has been redirected to it from the “thank you” email that Etsy sends them.

You can also ask for feedback on social media. For example, you could post a question on Instagram or Facebook, asking customers to let you know what they thought of their experience buying from your shop.

No matter which method you choose, it’s important to make it as easy as possible for customers to provide feedback. This means making the survey short and simple and providing a way for customers to leave comments if they have something more to say.

By asking for feedback from your customers, you’ll be able to get valuable insights into what you’re doing well and where you can improve. This information can help you make changes that will result in a better shopping experience for your customers, and ultimately, more sales.

  • Fix Your Mistakes

When you’re running an Etsy shop, it’s important to provide great customer service. This means fixing any mistakes that you make as quickly as possible. Here are a few tips for doing just that:

Apologize profusely

When you make a mistake, the first thing you need to do is apologize. Make sure you apologize sincerely, and explain what went wrong. You should also let the customer know how you plan to fix the mistake.

Fix the mistake immediately

If at all possible, fix the mistake immediately. This will show the customer that you take their satisfaction seriously, and that you’re willing to go the extra mile to make things right.

Follow up with the customer

Make sure to follow up with the customer after you’ve fixed the mistake. Thank them for their patience, and let them know that you appreciate their business.

  • Go the extra mile

  1. Imagine that you are the owner of an Etsy shop. You have put a lot of hard work into your shop, and you want to make sure that your customers are happy. One way to do this is by providing great customer service.
  2. Here are a few ways that you can go the extra mile for your customers:
  3. Respond to orders and inquiries quickly.
  4. Be friendly and helpful.
  5. Offer customer support through email, chat, or telephone.
  6. Offer special discounts or loyalty programs to your customers.
  7. Surprise your customers with unexpected gifts or special offers.

By following these tips, you can create a great experience for your customers, and they will be more likely to return to your shop in the future. Thanks for reading!

Quick Links

Conclusion: 5 Ways To Go The Extra Mile With Your Etsy Customer Service

Thank you for reading our tips on how to provide excellent customer service on Etsy. By following these simple guidelines, you can go the extra mile and make sure your customers are happy with their purchases from your shop.

We hope that you will find these tips helpful and put them into practice in your own business. Are there any other ways that you have found to be successful in providing great customer service? We would love to hear about them! Thanks again for reading and have a wonderful day.

Sonia Allan

Sonia Allen is a freelance content writer and a senior SEO and content marketing analyst at Digiexe, a digital marketing agency specializing in content and data-driven SEO. She has more than seven years of experience in internet marketing & affiliate marketing. She likes sharing her knowledge in a wide range of domains ranging from eCommerce, startups, social media marketing, making money online, affiliate marketing human capital management, and much more. She has been writing for several authoritative SEO, Make Money Online & digital marketing blogs on these authority websites like AffiliateBay, and and SchemaNinja

Leave a Comment