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Fix “Oops! We could not find matching credentials” in Snapchat? 2024

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In this day and age, social media is a huge part of our lives. Almost everyone has at least one account on a social media platform, and for many, it has become an essential part of their day-to-day routine.

One of the most popular social media platforms is Snapchat. However, there have been some recent reports that users are having trouble logging in to Snapchat because they are getting the message “Oops! We could not find matching credentials.”

If you are one of these people, don’t worry – we are going to show you how to fix this problem! Keep reading to learn more.

Reset the password


Resetting your password is a quick and easy way to regain access to your account if you’ve forgotten your password or it has expired. You can reset your password by following these steps:

  1. Click the “Forgot your password?” link on the login page.
  2. Enter the email address associated with your account and click “Next.”
  3. Check your email for a message from PayPal explaining how to reset your password.
  4. Follow the instructions in the email to reset your password.
  5. Log in to your account and update your password settings.

Force Stop the Snapchat App from Settings

Force stop the Snapchat app from Settings

If you’re having trouble with the Snapchat app, you may need to force stop it. This will close all of the app’s processes so that it can start fresh.

To force stop the Snapchat app:

  1. Open the Settings app on your device.
  2. Scroll down and tap on Apps.
  3. Tap on Snapchat.
  4. Tap on Force Stop.
  5. A pop-up will ask if you’re sure you want to force stop the app. Tap on Force Stop again to confirm.

Clear all data from Snapchat App Settings (optional)

Snapchat is a messaging app with a following of over 158 million users. While the app is mostly used for sending quick messages, pictures, and videos, it also has a feature that allows you to clear all data from the app settings. 

This can be helpful if you’re clearing out your phone or if you’re giving your phone to someone else. To clear all data from Snapchat app settings, follow these steps:

1) Open Snapchat and tap on the “Settings” icon in the upper-right corner of the main screen.

2) Scroll down and tap on the “Clear All Data” option.

3) Tap on the “Clear All Data” button to confirm that you want to clear all data from the app settings.

4) Snapchat will then clear all data from the app settings and return to the main screen.

Update the Snapchat App from Google Play Store or Apple App Store


Snapchat is one of the most popular apps on the planet, and with good reason. It’s a great way to keep in touch with friends and family, and it’s also tons of fun. If you’re like most Snapchat users, you probably update the app every time a new update is released.

However, if you haven’t updated your Snapchat app in a while, you may be wondering if it’s worth doing so. Well, the answer is yes – there are a lot of great new features in the latest Snapchat update! Here are some of the highlights:

  1. A new way to send snaps – You can now send snaps by pressing and holding on the camera screen. This makes it easy to take a quick snap without having to open the app.
  2. A new way to chat – You can now view all of your chats in one place by tapping on the chat icon at the bottom of the screen. This makes it easy to find the chat you want, without having to scroll through all of your conversations.
  3. A new way to find filters – Filters are a huge part of what makes Snapchat fun, and they’re even easier to find now that they’re located at the top of the screen. Just swipe left or right to choose the filter you want.
  4. New filters – There are a bunch of new filters in this update, including one that turns you into an avatar!
  5. A revamped design – The latest Snapchat update includes a refreshed design that makes it easier to use and more fun to explore.

Contact Snapchat Support

If you have been using Snapchat for a while, you may have run into some problems. Maybe you can’t seem to find your friends, or maybe you’re not sure how to use a certain feature. In these cases, it can be helpful to reach out to Snapchat support for help.

Luckily, there are several ways to do this. You can visit the Snapchat website and click on the “Contact Us” link at the bottom of the page.

This will take you to a form where you can enter your name, email address, phone number, and message. You can also choose to include your Snapchat username and the type of problem you’re experiencing.

Alternatively, you can call Snapchat support at 1-855-273-8436. This number is available Monday through Friday from 6 am to 6 pm Pacific Time. If you’re outside of the United States, you can find a list of international support numbers here.

Finally, you can send an email to [email protected]. This is the best option if you need to provide more information than what’s allowed in the contact form on the website.

Be sure to include your name, email address, phone number, and Snapchat username in your email.

Quick Links

Conclusion: Fix “Oops! Couldn’t find matching credentials” in Snapchat?

Did this guide help you fix the “Oops! We could not find matching credentials” error in Snapchat? 

If it did, great! If you have any other questions or problems with Snapchat, be sure to check out our other articles on the website. 

And remember, if all else fails and you can’t seem to fix your problem, our team of expert customer service representatives is always available to help. You can reach them by clicking the “Contact Us” button at the bottom of the page.


A graduate of the IIMC, Diksha enjoys writing about marketing, Saas products, and making money online. Her goal is to help others make more informed purchases of tech products and services. In her spare time, she enjoys traveling, watching movies, and listening to music. An ardent reader loves to be surrounded by technology. You can follow her on LinkedIn and Instagram

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